Don't know how to ๐ฒ๐ ๐ฝ๐ฟ๐ฒ๐๐ ๐๐ผ๐๐ฟ ๐ฒ๐บ๐ผ๐๐ถ๐ผ๐ป๐ and turn them into effective action? Here's your magic formula ๐ช
I feel "A" when "B," because I think "C." Does this make sense to you? (Listen in silence and acknowledge.) What I'd like is "D," so I want to ask you "E." Is that acceptable to you?
"A" is an emotion (such as sorrow, fear, anger, or guilt).
"B" is a factual report or observation.
"C" is an assessment or interpretation.
"D" is a need or interest.
"E" is a request.
This formula helps you take responsibility, avoiding the "you make me feel" mistake.
It also reports the facts while acknowledging the thoughts and desires that underlie your emotions.
It gives the listener a chance to respond and share his or her feelings and interpretations.
Finally, it concludes with a well-formed request and an invitation to commit with clarity.
#Management #Leadership #EmotionalIntelligence
This magic formula is extracted from the life-changing book: Conscious Business. If you haven't read it yet, I strongly recommend you do so!